Sphere 3D's Enterprise-Class OverlandCare Service Brand Helps Drive Customer Loyalty and Repeat Sales
SAN JOSE, CA / ACCESSWIRE / May 2, 2016 / Sphere 3D Corp. (ANY), a containerization, virtualization and data management solutions provider, today announced that a recent campaign showed that its enterprise-class service offering, called OverlandCare, is viewed as superior and highly differentiated when customers compare it to offerings from other vendors in the same product class. The campaign targeted a portion of the Overland Storage SnapServer® data storage product installed customer base to promote additional SnapServer XSR and SnapServer XSD products. 75% of the customers that made a new purchase, confirmed their repeat buy was primarily due to the SnapServer's unique enterprise-class OverlandCare services such as regional on-site break-fix services and a global technical support call center open 24-hours-a-day, 7-days-a-week, and 365-days-a-year.
The OverlandCare global service and support program provides a broad range of enterprise-class services that enhance the entire life cycle of the product. All of the SnapServer product suite includes these highly valuable services and support programs. By comparison, competing NAS storage solutions from other vendors in the same product class typically only include limited support options like generic email or on-line community forum support with their product warranties.
After completing the purchase of an additional SnapServer, one loyal customer since 2007, an independent realty business owner in Plainview, New York stated: "The SnapServer XSD 40 is humming along nicely; however, knowing that the XSD came with the same dependable advanced parts replacement and break-fix services made the purchase an easy choice. It was pretty simple populating the device with the extra drives you sold me, and the installation on my network went without a hitch." He added a personal note of customer satisfaction: "I have only good things to say about Overland, its customer service and its products. I hope it lasts as long as my SnapServer 210!"
"We believe the strength and distinction of our OverlandCare service brand along with the high quality and reliability of our products have played a critical part in building our massive installed base exceeding 1 million units deployed worldwide," said Randy Gast, Chief Operating Officer of Sphere 3D. "When companies evaluate product choices, they often forget that the competitive pricing they observe from other vendors usually doesn't include a comprehensive global service and support offering like that of our OverlandCare."
After Sphere 3D's acquisition of Overland Storage in 2014, the OverlandCare service and support offerings were expanded to cover the full portfolio of Sphere 3D brands, including virtualization and containerization solutions, V3® and Glassware 2.0™, as well as the Tandberg Data RDX® removable disk storage systems. While all Sphere 3D products come with standard warranty coverage, OverlandCare also offers additional service enhancements and warranty uplifts to provide the customer with whatever level of service and support they desire to protect their Sphere 3D product investment. Key benefits of OverlandCare include:
- 24x7x365 global call center technical support with local language support in Sphere 3D's key markets
- Global logistics and product/parts distribution centers
- Technical support call centers resourced to ensure quick response and one-call resolution with advanced systems and parts replacement support
- Next-business-day and four-hour onsite support available worldwide in over 40 countries
- Onsite installation services and support
- Proof-of-concept and architectural design services available for the deployment of complex solutions within customers' infrastructure
- Secure self-service support web portal, including online product registration and access to services-related information such as knowledge bases, technical documentation, and the ability to track and log service calls in real-time
For more details on the OverlandCare programs and the portfolio of Service and Support offerings from Sphere 3D, Overland Storage, and TandbergData:
About Sphere 3D
Sphere 3D Corp. (ANY) delivers containerization and virtualization technologies along with data management products that enable workload-optimized solutions. We achieve this through a combination of containerized applications, virtual desktops, virtual storage and physical hyper-converged platforms. Sphere 3D's value proposition is simple and direct—we allow organizations to deploy a combination of public, private or hybrid Cloud strategies while backing them up with state of the art storage solutions. Sphere 3D, along with its wholly-owned subsidiaries Overland Storage and Tandberg Data, has a strong portfolio of brands including Glassware 2.0™, SnapCLOUD™, SnapScale®, SnapServer®, V3®, RDX®, and NEO®. For more information, visit www.sphere3d.com. Follow us on Twitter @Sphere3D, @overlandstorage, or @tandbergdata.
Safe Harbor Statement
This press release may contain forward-looking statements that involve risks, uncertainties, and assumptions that are difficult to predict. Actual results and the timing of events could differ materially from those anticipated in such forward-looking statements as a result of risks and uncertainties including, without limitation, unforeseen changes in the course of Sphere 3D's business or the business of its wholly-owned subsidiaries, including, without limitation, Overland Storage and Tandberg Data; any increase in Sphere 3D's cash needs or our inability to obtain additional debt or equity financing; performance and functionality of our products; the timing and quality of our customer and technical support; the adoption of our products by potential and existing customers, the level of success of our collaborations and business partnerships; possible actions by customers, partners, suppliers, competitors or regulatory authorities; and other risks detailed from time to time in Sphere 3D's periodic reports contained in our Annual Information Form and other filings with Canadian securities regulators (www.sedar.com) and in prior periodic reports filed with the United States Securities and Exchange Commission (www.sec.gov), and risks detailed in the Form F-4/A relating to Sphere 3D's merger with Overland Storage filed with the SEC. Sphere 3D undertakes no obligation to update any forward-looking statement, whether written or oral, that may be made from time to time, whether as a result of new information, future developments or otherwise.
SOURCE: Sphere 3D Corp.